Understanding Yourself
Crisis help and Support


If you or your child ever feel unsafe, overwhelmed, or in danger, you deserve immediate support. You do not have to manage a crisis alone.
Immediate help
999 if there is a risk to life or immediate danger
NHS 111 for urgent mental health help when it is not a 999 emergency
To report a hate crime:
Ring police emergency 999/non-emergency 101
Victim Support
08082810112
Out of hours support line: 08081689111
Crime Stoppers
0800555111
Crisis support for young people (11 to 18)
Childline
Free, confidential support for anyone under 19.
Phone: 0800 1111
Chat health - Gloucestershire Health and Care NHS Foundation Trust
Text for confidential advice from your school nurse
Text: 07507333351
Shout
Free 24/7 text service for anyone in crisis.
Text SHOUT to 85258
HOPELINE247 (Papyrus)
Suicide prevention support for young people and for parents worried about a young person.
Phone: 0800 068 4141
Text: 88247
Email: pat@papyrus-uk.org
LGBTQIA+ specific helplines
- Switchboard LGBT+ Helpline
Listening support, information, and a safe space to talk.
- LGBT Foundation Helpline
Emotional support and signposting for LGBTQIA+ people and families.
General crisis helplines
- Samaritans
Free 24/7 listening service for anyone struggling to cope.
Phone: 116 123
- YoungMinds Parents Helpline
Support for parents worried about a child’s mental health.
